Terms and Conditions
1) All A3 driving instructor's are self-employed franchisees of the A3 Driving School Ltd The contract for tuition is made solely between the driving instructor and you, the pupil. All the arrangements such as timing, location and duration of all lessons is between instructors and the pupil.
2) If you need to reschedule or cancel a lesson due to any reason a minimum of 48 hours prior notice is required, otherwise we reserve the right to charge you for the missed lesson. If your instructor cancels a lesson due to mechanical breakdown or bad weather your lessons will be reschedule according to your convenience and depending on your instructors availability. Please note that all cancellations must be communicated between you and the instructor.
3) If your instructor turns up on time at the pre arranged pick up point and you do not show up, your instructor will leave after 15 minutes wait if there is no contact made between you and you will be charged for missed lesson.
4) You might be asked by your instructor for photograph, video and review after passing your driving test, by agreeing to this, you are giving us permission to use it on our website or possibly elsewhere as promotional material.
5) Payment for driving tuition should be made in cash or bank transfer directly to your driving instructor. You must obtain a receipt as A3 Driving School Ltd cannot accept any responsibility for any payments to the instructor.
6) Special offers are only available for new drivers, Special offers limited to one per pupil and cannot be purchased more than once. Advance payment is required to take advantage of any special offer. These offers excludes refresher lessons, partly trained drivers and experienced drivers.
7) We reserve the right to change and/or withdraw special offers/ products without prior notice and this do not apply to lessons already purchased.
8) The Pupil required to hold valid license (provisional or full license) to drive the tuition car, pupil will be asked to show license prior to their first lesson and failure to provide this will result in cancellation the lesson but the full lesson fee being charged.
9) The Instructor reserve the right to refuse to give lesson if you are or your instructor suspect you are under the influence of alcohol or drugs or unfit to drive due to any reason but not limited to: illness, injury, failing to wear glasses or contact lenses required by law and if this happens full lesson fee in question will be charged.
10) Block booking required full payment at the time of the booking. Block bookings and prepaid lessons are non refundable and non transferable.
11) All block bookings and prepaid lessons must be used within 6 months. Where a period of 6 months has lapsed since Your last lesson, or from date of payment, any remaining lessons that are not completed within this timeframe for whatever reason, will be forfeited.
12) We reserve the right to change the price of all our learner driver products including all Lessons, at any time. You will receive prior notice of any price change.
13) Your Instructor will assess you and advise you when you are ready to take the practical driving test and reserve the right to withdraw the use of the training vehicle for driving test purposes without notice if the candidate is not test standard ready and a risk to a public safety and A3 driving school Ltd does not accept any responsibility for this decision.
14) We do not offer car for hire or driving test only.
15) We try every effort to provide a high standard of services and treat our clients fairly. If you are unhappy with any of our services, please contact us via email or call us. (email: info@A3drivingschool.com) All complaints will be dealt promptly and fairly.
A3 Driving School Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
What Are My Rights?
Under the GDPR, you have the following rights, which wewill always work to uphold:
The right to be informed about ourcollection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
The right to access the personal data.
The right to have your personal data rectified.
The right to be forgotten.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to ususing your personal data for a particular purpose or purposes.
The right to data portability.
Rights relating to automated decision-making and profiling.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
What Personal Data Do You Collect?
We may collect some or all of the following personal data:
Date of birth
Driving Licence Number.
How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our services for you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email and post that you have opted-in to (you may unsubscribe or opt-out at any time.
How Long Will You Keep My Personal Data?
Wewill not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Until you are no longer a customer.
How and Where Do You Store or Transfer My Personal Data?
Wewill only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
Only keeping your details on a paper copy, and on my online diary.
Customer get email reminder about lessons with their details.
Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the exception as stated below and for performance on this contract.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
For performance of this contract we may need to provide your personal data to the following:
DVSA OR DVLA.
Test Centres, insurers, accountants or bookkeepers etc.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses as stated in this Notice.
There is not normally any charge for a subject access request.
We will respond to your subject access request within one month of receiving it.
How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please see contact page.